Part 2 of 3: Preventing Complaints

Please join Rick Smith from Elite Business Performance in this 3 part series of webinars on Conflict Management. 

Part 1: Managing Conflict

(September, please see Club Resources / Webinars for the recording)

Part 2: Preventing Complaints

Techniques and Tip

The importance of values, culture and leadership

Part 3: The Complaints Process

*These will be recorded for future club education purposes